|DataQuest Solutions are pleased to provide advice on:-
|* Choosing the best system *
|* Providing installation advice *
|* Post-sale technical support *
|* Warranty and Repairs*
Support is normally provided free of charge. For special situations, for example on-site installation,
a consultancy service is available and we are happy to discuss this with you. We will use our experience
in the PC instrumentation field to make recommendations for the best combination of
hardware and software. For repairs within or outside of the warranty period,
please see lower down this page.
Installation help - Spectrum cards
DataQuest Solutions strive supply systems that install without problem. However here is
some general advice that may help. Remember that an unexpected results/signals, or indeed
nothing at all, can be for a number of reasons not necessarily due to a fault.
- Ensure your hardware connections are all tight, both the cables and the cards themselves.
in particular make sure the card is seated, they can be a tight fit, so look closely
and ensure the edge connector is sitting well down and level in the slot.
*PLEASE REMEMBER TO ALWAYS TAKE ANTI-STATIC PRECAUTIONS WHEN HANDLING THE BOARD,
BY ELECTRICALLY GROUNDING YOURSELF TO EARTH, OTHERWISE STATIC ELECTRICITY COULD DAMAGE COMPONENTS!*
- Does the problem exist on all channels? Try swapping to another channel. On A/D cards
all channels have separate A/D converters and amplifiers. If only one is working but the others are
fine, then its highly likely there is component failure.
- If you have another signal connection cable give it a try. A simple fault like this
can be overlooked.
- For Spectrum analogue signal capture hardware it is recommended that you install the SBench software that came
on CD with the hardware - and run a test with this. This is a very useful cross check both for
software and hardware problems. Use the SBench oscilloscope screen to observe a test signal.
This signal is best verified by secondary bench equipment e.g. oscilloscope.
Ensure you set the gain range to encompass the maximum voltage you are likely to see.
A factor that can often cause strange results is an input signal with a floating ground. This can
cause an input voltage to drift beyond the boards range. For example it could also be that the
ground of the power supply to your signal generating equipment is sitting at a very different voltage
level to that of the acquisition hardware! If you are using 50 ohm input impedance setting
on the card, ensure your signal is not being pulled low by this load.
Digital I/O hardware can also be tested with the SBench software. Use a signal
appropriate to the card model, the M2i.70xx series are TTL (0 to 5 volt) only. The
newer M4i.77xx series cards operate with lower voltage logic so please select the
appropriate levels using the card datasheet as reference. Now click the loop arrow in the
top left hand corner of the SBench screen to start the run, then toggle the test
voltage and watch for level changes
For signal generator hardware, the method of test depends on the card series.
For instance for the Mi series cards can test their function using SPEasyGenerator,
this provides a virtual control panel for all versions of the Mi 60 and 61xx range,
and generates standard waveforms (sine, square etc.). If your card did not come
with this software on the driver CD please contact us for a free copy. For the later
M2i and M4i card series use SBench6 select from the "Hardware" pull-down menu "Easy Generator"
Does your card produce that which is expected?
- Should the card be working but you are achieving unreliable results or error messages please
install the latest drivers. These are freely available (with a history of any bug fixes)
from the manufacturer's site at:-
The Spectrum Control Center
This is installed automatically with the Spectrum card driver and started by
clicking the Spectrum Cards icon in the MS Windows Control Panel. It also
provides a technical support function, which can greatly help our support team finding
any problems you might encounter in the rare situations as described in (5) above.
Click the support tab in the Control Center to open the window as shown below).
Set the logging to "log all including library calls". This generates a ASCII
text file to a chosen file path. With this it is possible to see what driver calls
were made and in what order with a standard text editor.
Should you require further help in interpreting the results, please forward this file to: firstname.lastname@example.org
Using Linux? You can also use the Spectrum Control Center! Linux users
find the versions for the different StdC libraries on the installation CD supplied
with card at; /Install/linux/spcm_control_center/ as RPM packages. Alternatively,
the latest version for download is available on the manufacturers web site
Please see the Linux section in the Software Driver Installation chapter of your
Spectrum card manual for more information.
Portable Solutions - PCI-Express (TB3F, EB1 and EB7 series) Docking Stations
These models are essentially a transparent interface to the host system, the
only drivers required are those for your PCI-Express card inserted into the
enclosure. If you are having problems the first step is to try you card in a standard
PC to test functionality. If the card works in the PC please contact DataQuest Solutions
for help, (see link at the bottom of this page).
It may be we need the docking station and card here at DataQuest solutions for further testing.
Driver installation NOT required for Vista, 7, 8, 10 and Mac OS X.
Portable Solutions - PCI Expansion Docking Stations
Only the 3 slot model
(DOCK3PCI) is now available. This is the only model that has been tested
with Windows 8 and 10. However the advice below also applies to users of
the older 1, 2 and 4 slot versions.
Driver installation NOT required for Vista, 7, 8, 10 and Mac OS X.
Click here for PCI-Docking Station drivers - all available PC interface types, Windows XP only.
If you are experiencing an Error Code 12 (unable to allocate resources) in MS Windows on attempting
to operate the docking station please also follow the link above and download the XP driver
Frequently asked questions and answers about PCI Docking Stations
Using the Expresscard Notebook PC host slot
Generally there should be no compatibility issues across the different computer models
however do call should you have any problems. Use this newer interface slot in preference to PCMCIA (PCcard)
Using the PCMCIA (a.k.a PCcard) PC host slot
Docking Station problems may relate to an unsuccessful install, manifesting itself as
the inability of the computer system to see the installed card. Check in the MS Windows
Control Panel - Device Manager, see if your card is showing.
If it is but it has an exclamation mark "!" showing adjacent to it, try installing
a simple PCI card e.g. Ethernet card. Is the problem still there? If so it is a
more a compatibility problem with the PCCard bus. Take a look at the PCMCIA
adapters in the same window, is there a "!" next to this?
This indicates an incomplete driver install or a incompatibility problem to your
notebooks system. If a re-install fails to help, try another Notebook PC if available and compare.
If problems continue contact DataQuest solutions for help, (see link at the bottom of this page).
Portable Solutions - Portable PC's, the ACME series.
Internally many of electronic items such as CPU's, drives etc share a commonality
with standard PC's, however it is recommended that you contact DataQuest Solutions
in the first relative to problems with hardware. With PC's it is frequently better and
more economic to replace most items rather than repair. We would normally request
the return of the portable PC for this. It is recommended that these units
be returned to DataQuest Solutions for servicing, whether or not it is in within
warranty. In the latter case a repair/parts estimate will be provided.
For support on operating system related issues we would normally request you contact
Microsoft support or for Linux search
the numerous forums on-line, but we will help if we can;
e.g. configuration of PC hardware with the operating system.
Call or e-mail using the contact details at the bottom of this page, explaining the situation
and we will do our best to help.
Warranty and Returns
The manufacturer hardware warranty periods are as follows:
Spectrum Instrumentation GmbH: 5 years. For hardware shipped from the manufacturer before 1st July 2017 it's 2 years.
ACME Portable Computer GmbH: 2 years.
Mission Technology Group, Inc. (Magma products), now acquired by One Stop Systems: 1 year.
As the hardware from these companies is manufactured outside the U.K. by ordering
through DataQuest Solutions Ltd. you have the easier option of returning your purchase to our
office for intial inspection and if possible repair. If we are unable to repair
here, we will handle the return to the manufacturer for you. We can handle hardware
returns inside or outside the warranty period.
Details of our returns procedures are given in the link below
Returns procedure and associated terms and conditions:
SUPPORT CONTACT DETAILS
|Telephone: +44 (0)1526 557171
|email@example.com (we aim to reply within 1 working day)